Help center
Frequently asked questions
Everything about Craft's builders, bundle offers, checkout and billing.
General
What is Craft BYOB Bundle Builder?
Craft is a Shopify app with four campaign types: a multi-step Bundle Builder for build-a-box and gift sets, a PC Builder that only shows compatible parts, Volume Discount offers for product pages, and Mix & Match bundles. Discounts are applied at checkout by Shopify Functions.
Does it work with my Shopify theme?
Yes. Craft works with Online Store 2.0 themes through a theme app extension. Turn on the Craft app embed once, then let the app create a builder page for you or add the Craft block in the theme editor. No code editing is needed.
How are discounts applied at checkout?
Discounts are calculated by Shopify Functions, Shopify's own checkout logic. They apply automatically without discount codes, work with Shop Pay and accelerated checkout, and you choose whether they can combine with your other discounts.
What does the analytics dashboard show?
Impressions, clicks, add to cart, add-to-cart rate, conversion rate, orders, revenue and average order value for every builder and bundle. Builders also show abandoned carts, average completion time and a checkout funnel. Refunds are subtracted, so revenue reflects what you kept.
Does inventory stay in sync?
Yes. Builders and bundles use your real Shopify products and variants. When a bundle is sold as one cart line, Shopify's Cart Transform expands it back into its component products, so each item's inventory is reduced as normal.
PC Builder
How does the PC Builder check compatibility?
Each step only shows parts that fit what the shopper already picked. Craft compares specs such as CPU socket, memory type and speed, motherboard and case form factor, clearances and PCIe, and recommends a power supply with enough wattage for the build.
Do I have to enter every part's specs by hand?
No. Craft reads specs from your product titles, tags, options, descriptions, variants and metafields. You can review and edit them in the Part Matrix, or download a spreadsheet, fill it in (Craft gives you a ready-made prompt for your AI tool), and upload it again.
Can I test a PC build before customers see it?
Yes. The Live Build Simulator lets you walk through the builder as a shopper and see which parts were hidden and why. Health checks flag problems such as missing specs or rule loops before you publish.
Bundle Builder & Bundle Offers
What is the difference between the Bundle Builder and Bundle Offers?
The Bundle Builder is a guided, multi-step page where shoppers build their own box or gift set. Bundle Offers sit on your product pages and offer deals such as buy 3 save 10%, buy X get Y, a free gift or a fixed bundle price.
Which discount types can I use?
Percentage off, fixed amount off, free gifts and fixed bundle prices, including tiers such as 3 items for $30 and 6 for $55. Bundle Offers add quantity breaks, buy X get Y at a discount and buy X get Y free.
Can I show an offer only to certain customers?
Yes. Bundle Offers can target products or collections, stock levels, customers with or without specific tags (for example VIP or wholesale), and mobile or desktop shoppers.
Volume Discounts
How do I add volume discounts to a Shopify product page?
Install Craft, create a Volume Discount campaign, pick a preset such as Volume ladder, choose the products or collections it applies to, and publish. The tiers appear under the add to cart button once the Craft app embed is on.
Can volume discounts combine with other Shopify discounts?
Yes, if you allow it. Each offer has a priority and a setting for whether it combines with your other discounts, and Shopify Functions apply the result at checkout.
Mix & Match
How do mix and match bundles work in Craft?
You hand-pick the products in the bundle and set how it is priced: percentage off, amount off, a fixed total price, or a ladder that saves more per item. Shoppers choose their mix on the product page and the discount applies at checkout.
Can I require a minimum number of items in a mix and match bundle?
Yes. Set a minimum and maximum number of products and a quantity limit per product. Checkout validation enforces the minimum, so a bundle cannot be checked out short.
Pricing & Billing
How much does Craft cost?
Craft is free for your first 5 paid orders that include a builder or bundle. After that it is $4.99 per month, or $47.90 per year (about $3.99 per month). Every plan includes every feature.
What happens after my 5 free orders?
Your builders and bundle offers pause on the storefront until you choose a paid plan. Your setup and data stay saved, and everything goes live again as soon as you upgrade.
Can I cancel anytime?
Yes. Billing runs through Shopify, so you can cancel from your Shopify admin at any time. Uninstalling the app ends the subscription automatically.
Still have questions? Email our support team
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